FAQ

Do you ship internationally?

Currently, the only country we ship to outside of the United States of America is Canada. We will be shipping into other countries effective September 1st, 2019.

Countries we ship to

USA, Canada

Can I only purchase products through the website?

Yes, our products can only be obtained via our Official Online Store https://shop.limitlessx.com/

How much is shipping?

Shipping & Handling Charges are as follows:

Free for domestic, all states within the USA

$14.95 flat fee for Canada

How long before I can receive my order?

The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 7-14 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Limitless is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

What carrier do you use?

Our preferred shipping partners are: USPS, FedEX, UPS and CanadaPost.

Do you ship to P.O./APO/FPO?

Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to. These orders are all shipped and delivered via USPS and/or CanadaPost (in Canada).

Can I change my order?

Please contact customerservice@limitlessperformance.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.

Can I cancel my order?

Yes, you may, as long as the order has not been shipped.

Can I return my order?

Yes, should you not be 100% satisfied, we will gladly exchange or refund your purchase within 30-days.

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?

Yes, within 30-days of receipt as long as the product has not been consumed (for consumables).

How can I check the status of my order?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at: https://shop.limitlessx.com/pages/order-lookup

Why was I charged twice?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to customerservice@limitlessperformance.com with a screenshot of the duplicate charge for further assistance.

What forms of payment do you accept?

We accept online payments through Visa, Mastercard and American Express

My items arrived damaged, what should I do?

Please contact us immediately at customerservice@limitlessperformance.com. Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?

Please contact customerservice@limitlessperformance.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

My package is stuck and tracking shows no movement, what do I do?

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to customerservice@limitlessperformance.com if your shipment shows no movement from the carrier's tracking information.

I put the wrong address on my order, please help! Please be careful when entering your shipping address, Limitless will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?

Product details can be found on the product page but if you have more questions, please free to email us at customerservice@limitlessperformance.com

Do I have to set up an account to place an order?

No. You do not have to have an account to place an order.

How do I create an account?

You can create an account by visiting https://shop.limitlessx.com/pages/create-account

How do I subscribe or cancel my email subscription?

You can easily subscribe to emails by visiting https://shop.limitlessx.com/ located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

I forgot my password, what do I do?

To reset your password, go to https://shop.limitlessx.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://shop.limitlessx.com/account/login

Where are your products manufactured?

Our formulas are made in the USA, with globally sourced ingredients.

Are your products natural?

When possible, we choose naturally derived ingredients over synthetics in all formulations.

Do your products contain soy?

No

Do you test products on animals?

We do not test products on animals. All of our products are cruelty free.

Are your products safe?

Yes, all products are manufactured in a GMP facility and ingredients are FDA Approved.

What temperature do these products need to be stored at?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat (unless specified otherwise).